(I just sent this letter to national Operations email address)
Dear National Amusements,
Right now as I’m writing this I’m trying to decide what to eat for dinner after “eating dinner” at your theatre. See I’m trying to decide what would be willing to puke up later should the food poisoning I fear I might have gotten from your food should hit.
See, we decided to splurge today and try the local Cinema de lux in Springdale, Ohio and see Wolverine on opening night in one of your “directors halls”.
It cost a little more than going to the Rave (our usual fave) but the prospect of ordering food from our seats was nice since we were starving and we hoped it would be a better behaved and more adult crowd (wasn’t, still had a chatty housewife and a screaming baby).
It had taken me a while to even find out more about your Director’s Hall Theatres. There is precious little info on your site, and certainly not connected to the page for my theatre where I’d of course want to be able to access it. I had to google it and read a newspaper article in Connecticut about it to get what it was. So there is a head up for you, fix your site. It’s cumbersome as hell.
So anyway, back to the show:
We ordered moments before the opening credits. Finally.
Our food didn’t come until well after the movie started. Like 30 min into it. We had ordered two burger combos (burger, fries, drink) but came on ONE paper tray piled so high it as impossible to deal alone with as there was no place to put it. We sat it on the floor and started eating in the dark. They hadn’t brought any ketchup packets, the burgers, while large, were dressed poorly (barely any ketchup, NO mayo or NO cheese as ordered)
The fries were cold, and limp, largely inedible. The burgers were all but lukewarm… well raw.
Not rare, RAW. There was a cooked outer shell, After a few bites I noticed that meat seemed well… mushy. Soft even. I stuck my finger into the meat, in the dark mind you, and felt the patty. Wet, cool and it pulled away and molded easily in my fingers. My stomach tuned. My husband was so hungry he had devoured his without too much thought other than it was food, and he is a man that likes everything charred to a cinder. I sat mine aside.
After the movie I got a look at it. Not only was my burger raw it wasn’t bloody. Meaning it was barely cooked. Ground beef only gets blood after it gets hot as the fibers break down releasing the juices, this did not even get hot enough to do this, so it was beyond rare. It was raw.
All in all it was a confusing experience, once we’re not sure we’ll repeat, we’ll stick with the Rave. At least they won’t try to kill me.